Addressing Unprofessional Behaviour in Healthcare

Unacceptable behaviour in healthcare, if left unchecked, can have both short term and lasting effects on the individuals involved, the wider team and the patients within our care. Behaviour that undermines a culture of safety has been shown to have a negative effect on the quality and safety of patient care. Over two sessions we explore what it takes to address unprofessional behaviour in healthcare.

These engaging sessions will step through the nature of unprofessional behaviour in health, why it matters and most importantly provide the opportunity for the audience to engage in understanding and analysing strategies and tools to take back and apply in their own care settings.

On registration, and in preparation for the session, participants will be able to view several key documents, articles and videos. Opportunities will be provided to share a deidentified personal or workplace case study in advance of the session for discussion on the day.   

This event will be split into two 1.5 hour online sessions on two different dates. You can attend one session or both, however we recommend attending both sessions for the most enriching experience. The event will also be recorded and sent to all ticket holders.

The 2 sessions will both have a flipped-classroom approach in which you are asked to prepare by reviewing some materials provided and importantly, also reflecting on your own personal experience. This information will be included in your confirmation email once you have registered.
 

SESSION DATES & TIMES

• Session 1: Understanding the nature of unprofessional behaviour and its impact on the individual, the team and the patient - Thursday, 12th of May 2022 (11:00am - 12:30pm AEST)

• Session 2: Applying strategies to address unprofessional behaviour in healthcare - Thursday, 19th of May 2022 (11:00am - 12:30pm AEST)
   

CPD

• Both sessions: 3 hours
• Session 1 only: 1.5 hours
• Session 2 only: 1.5 hours
   

TICKETS

• Both sessions: $75
• Session 1 only: $40
• Session 2 only: $40
   

MORE INFO

Session 1: Understanding the nature of unprofessional behaviour and its impact on the individual, the team and the patient

• Duration: 90 minutes

• Format: Online large group with interactive elements 

• Summary: 

In session 1, we explore what unprofessional behaviour in healthcare looks like and what strategies individuals can apply to address it including:

• The nature of unprofessional behaviour in health (including definitions)

• A model for including the potential sources of unprofessional behaviour against individuals, patients and colleagues 

• Why it matters: the impact of unprofessional behaviour with a focus on patient safety

• Individual strategies and their effectiveness and ease of application 

Session 2: Applying strategies to address unprofessional behaviour in healthcare

• Duration: 90 minutes 

• Format: Online large group with interactive elements 

• Summary: 

In session 2, we take a deeper dive into the application of strategies to address unprofessional behaviour including:

• Whose responsibility is it? Analysing strategies at an individual, organisational and policy level 

• Case study analysis of approaches to 

  • Royal Australasian College of Surgery (RACS) experience 

  • One organisational strategy e.g. The Ethos programme - pros and cons
     

SPEAKER BIO

Mary works in assessment in the healthcare environment focussing on online assessment across all domains of professional practice. She has maintained an active research, teaching and policy interest in both the prevalence and impact of bullying, discrimination, and sexual harassment over a number of years. This has included the implementation of mentoring programmes for emergency medical trainees and research into the impact of unprofessional behaviour on surgeons in training. She has taught undergraduates and postgraduates about such impacts on personal wellbeing and patient care and safety. This has included assisting students to speak up in the clinical environment when they are either subject to, or witness, unprofessional behaviours between themselves, their colleagues from their own and other health professions, clinical teachers or their patients. She has reviewed and revised codes of conduct to ensure that they are appropriate for the contemporary clinical environment and aligned with the standards of professional bodies. She has also been responsible for developing and teaching courses that assist health professionals to deliver safe and inclusive teaching to health care practitioners in the clinical environment.
 

Online event access details will be provided by the event organiser