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Patient Accounts Officer


Do your life’s best work!
GenesisCare North Shore Health Hub brings together a team of cancer-specific specialists with extensive treatment experience. The centre offers personalised evidence-based care, all in one custom-built space.The North Shore Hub location allows us to partner with dedicated providers and act as the gateway to many of your cancer services - offering support throughout your journey.

We are looking for an efficient, professional and experienced individual to join us as the Patient Accounts Officer.

Working closely with the accounts team and practice management, this integral role involves providing accounts admin assistance to our Clinicians and ensuring our patient accounts are kept up to date.

More specifically, you will:

  • Managing patient accounts, including the creation and issue of patient estimates, generation of invoices, receipting and debt collection.
  • Effectively communicate the treatment fee structure and attend to patient account enquiries in a friendly and timely manner.
  • Providing support to Clinicians by ensuring patients are fully informed of the billing system and the funding mechanisms of Medicare and the relevant private health funds.
  • Ensure debtors are managed effectively and in line with the Debtors Management policy & procedure.
  • Work Co-operatively within a multidisciplinary team, exchange information and assist other team members to achieve team objectives and work outcomes.

We're interested in hearing from people who have:

  • Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
  • Demonstrated ability in using clinical administration systems and MS Office, particularly Excel.
  • A Flexible and motivated individual, with strong organisational skills.
  • Demonstrated understanding of and an ability to provide excellent customer service in a healthcare environment.
  • Excellent communication and interpersonal skills and the ability to build effective relationships with internal and external business stakeholders.
  • Excellent time management and multi-tasking skills.
  • Proven experience to work effectively both independently and collaboratively in a multi-disciplinary team environment.

Benefits of joining our team:

  • Own your development, learn everyday
  • Thriving close-knit culture and communities
  • Access to a range of benefits such as paid parental leave, Bupa discount, salary sacrificing and more.
  • Supportive environment with encouragement and challenge to live your highest potential both profesionally and personally.

About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

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Location Sydney
Job Reference Number R0019016
Classification Administration
Sub Classification Other
Job Type Permanent/Full-Time
Estimated Salary Package Not Applicable
Closing Date 21-12-2023

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