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Patient Services Officer


Patient Services Officer

Fixed Term, 12 month Contract

Do your life’s best work!

We are seeking a passionate and experienced permanent fixed-term Medical Receptionist/ Administrator to join our dynamic team at Frankston. We ask you to provide high quality, accurate and efficient reception and administration services to the business that meet professional and company standards. Ensuring an absolute commitment to the delivery of professional, caring and friendly services to patients, referrers and visitors.

What you’ll do:

  • Acting as the first point of contact and greeting patients on arrival
  • Making and managing patient appointments
  • Collecting patient information, maintaining patient privacy and accurate data entry
  • Completing varied administration tasks including document scanning
  • Managing a large volume of patient telephone enquiries
  • Billing and receipting of accounts to patients, Medicare and DVA
  • Liaising with Specialists, Nurses and peers
  • Completing tasks as allocated by Centre Leader

Who you are:

  • Minimum of one to two years’ experience in healthcare
  • Exceptional phone manner, excellent time management skills and the ability to multi task
  • Ability to work autonomously and complete work within tight time frames
  • Superior customer service and exceptional communication skills with the ability to work as an effective team member with flexibility to respond to fluctuating work flows
  • Positive, enthusiastic and a genuine love of working in a fast paced environment whilst maintaining a high level of quality and professionalism
  • Demonstrated understanding of medical terminology and familiarity with medical software applications
  • Proficient computer skills
  • Flexibility to cover shifts across sites
  • Healthcare experience preferred

What’s in it for you:

  • Thriving close-knit culture and communities
  • Supportive environment with encouragement and challenge to live your highest potential both professionally and personally
  • To be part of the exciting journey in healthcare and make a difference in our patients’ clinical and emotional needs

Who we are:

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart and sleep disease.

Global care

Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally. People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

In line with the Public Health Order, all GenesisCare employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment

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Location Melbourne
Job Reference Number R0011521
Classification Administration
Sub Classification Healthcare Management
Job Type Contract/Full-Time
Estimated Salary Package Not Applicable
Closing Date 04-02-2022

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