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Senior Patient Services Officer (Senior Medical Receptionist)


Do your life’s best work!

Here within our Frenchs Forest clinic, Sydney, we have an exciting opportunity for a Senior Medical Receptionist, known here at Genesis Care as the Senior Patient Services Officer. You'll be responsible for the leadership and support of the administration team in the delivery of high quality patient centred services. This is a great career move for someone wanting to extend their managerial skills and experience. The Patient Service Officer team are the first friendly faces our patients see so you can really male a difference to their experience!

What you'll do:

This is a hands-on role, responsible for providing direction and accountability on daily matters pertaining to the reception and patient administration services. Reporting to the Centre Leader on site and working as part of the broader Oncology team, this position will require a flexible and motivated individual, with strong organisational and interpersonal skills.

Who you are:

  • Demonstrate experience in managing and leading a team of 3 or more staff
  • Demonstrated ability to provide excellent patient service in a healthcare environment
  • Strong experience in medical administration and reception management
  • Strong management and communication skills, with the ability to liaise with and effectively influence staff & patients
  • Demonstrated understanding of and ability to provide excellent leadership in line with the organisation’s values.
  • A collaborative approach to delivering exceptional patient centred services.
  • Willingness and ability to proactively implement continuous improvement and change initiatives.
  • Able to effectively and collaboratively solve problems as they arise.
  • High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds
  • Ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes
  • Diploma of Business/Medical Administration or equivalent experience

What’s in it for you:

  • Take an active part in GenesisCare’s growth globally
  • Internal career development opportunities globally
  • Thriving close-knit culture and communities
  • Access to a range of benefits such as paid parental leave, Bupa discount, salary sacrificing and more
  • An organisation that lives and breathe their key values
  • The opportunity to work for one of the most influential healthcare providers
  • Supportive environment with encouragement and challenge to live your highest potential both professionally and personally

Who we are:

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart disease and sleep disease.

Global care

Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.

People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

In line with the Public Health Order, all GenesisCare employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

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Location Sydney
Job Reference Number R0011274
Classification Administration
Sub Classification Healthcare Management
Job Type Permanent/Full-Time
Estimated Salary Package Not Applicable
Closing Date 19-02-2022

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