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Senior Patient Services Officer/Medical Receptionist


Do your life’s best work!

GenesisCare Oncology is looking for an energetic, efficient, and professional individual as Senior Patient Services Officer/Medical Receptionist to join our facilities based in our Brisbane clinic at The Chermside Medical Complex.

As the Senior Patient Services Officer, you are responsible for the leadership of the Administration team (within the designated centre) in the delivery of high-quality patient centred services. This is a hands-on role, responsible for providing direction on daily matters pertaining to reception, patient administration and patient accounts services.

What you’ll do:

  • Supervision of all patient services staff within the designated Centre.
  • Preparation of staff rosters in conjunction with the Centre Leader.
  • Assisting the Centre Leader in the recruitment and onboarding of suitably experienced staff.
  • Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
  • Providing regular and ongoing feedback to staff on performance and development matters.
  • Mentoring staff in identified development needs or to promote career progression.

Who you are:

  • Demonstrated experience in managing and leading a team of 3 or more staff.
  • Demonstrated ability to provide excellent customer service in a healthcare environment.
  • Strong experience in medical administration and reception management.
  • Strong management and communication skills, with the ability to liaise with and effectively influence staff & patients.
  • High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
  • Ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes.
  • Diploma of Medical Administration or equivalent experience.

What’s in it for you:

  • Own your development, learn every day and be part of GenesisCare’s rapid growth
  • Internal career development opportunities globally in USA, UK, Spain & Hong Kong
  • Thriving close-knit culture and communities and supportive environment with encouragement and challenge to live your highest potential both professionally and personally
  • Work for an organisation that lives and breathes their company values which includes Empathy for All, Partnership Inside and Out, Integrity Always, Bravery to Have a Go & Innovation Everyday
  • A rewarding purpose-led organisation that provides positive outcomes to patients everyday
  • The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments and heart disease
  • Fast paced, high performing & agile working culture with lots of change due to our rapid growth

Who we are:

We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart disease and sleep disease.

Global care

Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally.

People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

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Location Brisbane
Job Reference Number R0011429
Classification Administration
Sub Classification Other
Job Type Permanent/Full-Time
Estimated Salary Package Not Applicable
Closing Date 23-01-2022

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