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Senior Quality Assessor/Auditor

Programmed Health Professionals

About this opportunity:

Programmed Health Professionals have an exciting opportunity for someone who is looking for something a little different in the aged care sector.

Our client is seeking Senior Quality Assessors for a 12 month casual placement, 38 hours a week, Monday to Friday, working in an accreditation/quality role.

This position will start ASAP for the right candidate.

About the Role:

We are looking for the right people to join our high performing team who are responsible for the assessing and monitoring the performance of individual aged care providers (residential, home care and flexible care) against the Aged Care Quality Standards.

Quality Assessors roles, which are predominantly field based positions with only occasional attendance at a home office required, undertake visits to aged care services across each state and territory.

Successful candidates will be provided with a training program that is internationally accredited by the International Society for Quality in Healthcare, (ISQua) leading to registration as Registration as a Quality Assessor is an essential requirement for the positions.

Primary Role Duties include:

  1. Undertaking site visits to accreditation audits and performance assessments and for residential aged care services, home care services and flexi-care services either as part of a team or individually.

  2. Engaging with aged care service providers to collect information/evidence, including conducting interviews with service staff and management, to support regulatory our functions.

  3. Conducting interviews with consumers and/or their representatives about the quality of care and services provided by an aged care service either in person or on the telephone.

  4. Collecting and analysing evidence to record audit & assessment findings in written reports, using the Commission’s IT applications.

  5. Preparing well-reasoned and accurate reports for a delegate, which may be published, on your assessment of the quality of care and services provided by a service to inform statutory decisions within legislated timeframes.

Applicants must be able to demonstrate the following specific capabilities:

  1. Understand and comply with legislative, policy and regulatory frameworks in particular Aged Care Quality and Safety Commission Act and Rules 2018 and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge.

  2. Critically analyse information, including and communicate key points clearly and succinctly both orally and in writing

  3. Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct and the Commission’s Quality Assessor Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

  4. Understand and identify risk and potential harms in an aged care service and then escalate findings with in the Commission’s Regulatory Risk Management Framework.

  5. Work effectively as a team member and/or team leader to accomplish organisational goals, this may include mentoring other staff.

Travel Expectations:

Extensive travel within each state is an inherent requirement of the roles. Travel requirements involve overnight travel each weekly basis each week or fortnight. Applicable travel expenses are covered under the Commission’s travel policy. A current driver’s licence is essential to support the travel expectations of the role/s.

Engagement is conditional on:

  • Successfully completing a national police check
  • Providing evidence of having had a seasonal influenza vaccination
  • Being able to meet the travel expectations of the role

Travel & food allowances are provided, and you will also be provided with a laptop and mobile phone.



To be successful in this role you must have:

  • STRONG inter-personal skills
  • EXCELLENT written and verbal communication skills
  • HIGH Ability to understand and apply knowledge of relevant standards and legislation
  • Experience in management is preferable
  • A current QLD driver’s license
  • Rights to work in Australia
  • National Criminal Record Check
  • Must hold an Australian citizenship
  • Registration as a quality surveyor (this course will be provided to successful applicants)
  • Experience prefereable in regulatory, quality, audit or compliance roles
  • Clinical and/or Government experience is highly favourable (specific to Aged Care)

Who we are:

Programmed Health Professionals is a leading provider of qualified and specialist nurses, carers and support staff across the acute, aged, community and disability sectors. Working with Programmed Health Professionals means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety. Programmed strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

If you would like to join our team, please APPLY now. To learn more about working with Programmed, we encourage you to visit our website.

Candidates please note - we receive a high number of applicants for this role, and whilst we endeavour to respond to all, if you do not hear from us within a week of your application, it is unlikely your application will progress. Thank you for your understanding and interest.

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Registered NurseProgrammed Health Professionals
Location Brisbane
Job Reference Number 200000330
Classification Registered Nurse
Sub Classification Aged Care
Job Type Temporary/Full-Time
Estimated Salary Package Not Applicable
Closing Date 22-10-2020

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