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After Hours Telephone Triage Service & After-Hours Coordinator

St Vincent's Hospital

Are you a palliative care nurse that has a passion for palliative care and supporting palliative care patients in their own home with telephone advice?

  • We are seeking an experienced and innovative Nurses to join the state-wide After-Hours Telephone Triage Team based at Caritas Christi, Kew
  • Casual part-time shifts for RN Gr5 Role
  • Friendly and supportive team environment

    About the Role
    We are seeking a registered nurse with proven experience and clinical expertise and management in palliative care for the Telephone Triage and After Hours Coordinator. The primary role of this position is to provide telephone triage and clinical advice to patients and their carers in the Victorian community. This role works shifts on the following days/times: (Monday to Sunday 1500-2200 and PH/Weekends 0700-1530) and night duty (2130-0730 Monday to Sunday).

    The After-Hours Coordinator (AHC) component of this role is responsible for the smooth and efficient functioning of the Service in the absence of the Operations Manager in accordance with the objectives and policies of the Service. Coordination of the palliative care after-hours triage service, management of clinical and emergency situations, resource utilisation and support of clinical projects are key aspects of the role.

    It is essential to have highly developed interpersonal, time management and communication skills with the ability to work effectively both independently and with the multidisciplinary team.

    Classifications for this position will be ZC5 ($130,582.40 per annum pro rata)

    Your Contribution
  • Degree in general nursing which meets the registration requirements of the Australian Health Practitioner Regulation Agency (AHPRA)
  • A higher degree qualification in palliative care or education
  • Excellent telephone triage and communication skills
  • Ability to use electronic medical records
  • Have worked clinically in palliative care for at least 5 + years ideally across different health care delivery settings
  • Current National Criminal History Check, or willing to obtain

    What we Offer
  • A focus on wellbeing initiatives, with regular events and programs
  • Confidential, solutions-focused employee counselling
  • Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
  • Salary Packaging – Increase your take home pay!
  • Discounts and Promotions always available through our Foundation
  • Regular opportunities for professional development to assist you to reach your career goals
  • Culture of continuous improvement

    About the After-Hours Telephone Triage Service
    Palliative Care is the active total care of people whose disease is not responsive to curative treatment. Palliative Care is delivered by coordinated medical, nursing and allied health services that are provided, where possible, in the environment of the person's choice. St Vincent’s Palliative Care Service encompass a new purpose built 16 inpatient bed unit at Caritas Christi at Kew; a hospital based Palliative Care Consultancy Service; the After-Hours Telephone Triage Service; and the Centre for Palliative Care, a leader in research and education.

    Caritas Christi is co-located with St Vincent’s Care, a new 130 bed residential aged care facility.

    Working at St Vincent’s
    St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

    Application
    Please attach your resume and cover letter to your application.

    Enquiries for this role can be directed to Esther McMillan-Drendel, Operations Manager, Palliative Care Services esther.mcmillandrendel@svhm.org.au or Telephone 0411 108 241

    Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
    We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
    Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
    SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
    This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

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Registered NurseSt Vincent's Hospital
Location Melbourne
Job Reference Number JR146918
Classification Registered Nurse
Sub Classification General Medical
Job Type Permanent/Part-Time
Estimated Salary Package $110K - $150K
Closing Date 26-02-2026

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