Booking Centre Agent

ABOUT US

Apex Radiology, established in 1996, is a leading provider of diagnostic imaging in Western Australia which supports public and private clinics. With locations across Bunbury, Mandurah, Busselton, Margaret River, and Perth, Apex delivers comprehensive imaging services including CT, MRI, X-Ray, Ultrasound, BMD, interventional radiology and Nuclear Medicine.

Join Apex Radiology and enjoy a rewarding career in a supportive, professional workplace while experiencing the lifestyle benefits of WA - from pristine beaches and vineyards to outdoor adventures and a relaxed regional lifestyle.

As part of the Integral Diagnostics (IDX Group) we are one of Australasia's largest radiology providers with more than 90 sites in Australia and New Zealand, we're proud to offer a supportive, forward-thinking environment for our people. As a publicly listed company on the ASX 300, IDX combines stability with growth opportunities - driven by our quality, innovation, focus on patient care and investment in the latest technology. Joining IDX means being part of a leading network where your expertise makes a real difference in delivering the best health outcomes for patients.

About the Opportunity 💛

We're looking for a Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor. On a permanent basis either full-time and part-time options available.

As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you're someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we'd love to hear from you.

Your Day-to-Day Responsibilities Include:

• Answering incoming calls with warmth and professionalism
• Scheduling appointments efficiently, ensuring optimal use of booking slots
• Providing patients with clear information on scan preparation, costs, and concession eligibility
• Processing patient referrals and coordinating with internal clinical teams
• Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
• Maintaining accuracy in patient data entry and handling confidential information with care

What We're Looking For 💪

• A strong 'patient-first' approach with excellent customer service skills
• Confident communicator who is calm, compassionate, and solutions-focused
• High level of attention to detail, especially in administrative and data entry tasks
• Comfortable using multiple digital platforms and booking systems
• Experience in a medical or allied health administration setting (radiology experience highly regarded)
• Ability to thrive both independently and in a team environment

FOR YOU

Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
Paid Parental Leave: Additional leave to support new parents.
Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
Referral Bonuses: Financial incentives for referring great talent to our team.
Career Advancement: Opportunities for career growth and succession planning within an innovative company.
Work-Life Balance: Flexible work options for full-time or part-time roles.
Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Apply Now

If you're passionate about people and want to grow your healthcare career, we'd love to hear from you.

👉 Click Apply to submit your CV and cover letter.
📧 Questions? Contact Abbe on 0499 975 518