Bookings Clerk

Care to join the team?

We are now seeking a Bookings Officer to join our GenesisCare team with key functions of this role including:

• Actioning SIM booking requests for all sites in SA within desired KPIs.
• Spread treatment appointments across the week for all treatment machines.
• Attend to and action patient/RO/treatment staff requests in a timely manner.

We currently have a casual opportunity available based at Calvary Central Districts Hospital, SA.

More specifically, you will:

• Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
• Respond to and resolve issues and provide a prompt service in line with expectations.
• Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
• Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations.
• Have accurate and timely data entry into medical record system Mosaiq.
• Maintain appointment diaries and take initiative to ensure sessions are fully booked.
• Incoming call management, timely response to messages and answering of calls.
• Participate in the identification and implementation of service improvement initiatives.
• Work Co-operatively within a multidisciplinary team, exchange information and assist other team members to achieve team objectives and work outcomes.

​We’re interested in hearing from people who have:

• Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
• Ability to understand and anticipate patient needs & expectations.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Handle and resolve urgent matters and time critical medical appointments.
• Proven experience to work effectively both independently and in a team environment.
• Strong knowledge of patient billing systems and related Medicare funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations values.
• Flexible approach to work and ability to travel between sites if required.

Benefits of joining our team:

• Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
• Internal and external training and development opportunities.
• Close knit internal community.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Enhance your holistic wellbeing with our Full Circle wellbeing program.
• Learn and grow with our award-winning development programs.
• Free access to thousands of LinkedIn training courses.
• Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.