Customer Service Assistant Team Leader

Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!

Looking for a role where you can combine leadership with hands-on customer service in a dynamic healthcare environment? This exciting opportunity is for you to join our team at St Vincent’s Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader.

ABOUT YOUR NEW ROLE:

This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital.

In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers. You will act as the first point of escalation for operational or staff-related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone.

Approximately 60% of your time will be spent performing Customer Service Officer duties, including admissions processes and responding to enquiries, while the remaining time will focus on team coordination, operational support, and leadership responsibilities.

You will be supported by an experienced and collaborative team committed to delivering outstanding service and patient-centred care.

WHY WORK FOR SVPHM:

You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional development in a respectful, collaborative and learning environment.

• Join the St Vincent’s Health Australia Group, a values-based organisation operating across VIC, NSW and QLD
• Salary packaging available (increase your take-home pay)
• Access to discounted gym membership through Fitness Passport
• Option to join our Give4Good workplace giving program
• Work-life balance, including the option to purchase additional leave
• Staff discounts on hospital admissions to any SVHA Private Hospital

ABOUT YOU

To be successful in this role, you will bring strong customer service experience combined with leadership capability and excellent organisational skills.

Your skills and experience will include:

• Previous hospital clerical or healthcare administration experience
• Demonstrated customer service experience in a fast-paced environment
• Team leadership or supervisory experience
• Experience with staff rostering and workflow coordination
• Understanding of health fund processes and billing enquiries
• Knowledge of medical terminology (or relevant certification)
• Strong verbal, written and interpersonal communication skills
• Excellent time management and organisational skills
• Ability to work collaboratively within a multidisciplinary team
• Proficiency in Microsoft Office applications
• Experience with patient management systems (IBA experience desirable)
• Commitment to confidentiality, quality and patient-centred care

ABOUT ST VINCENT’S PRIVATE HOSPITAL MELBOURNE

Our experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery.

We are a not-for-profit Catholic private hospital operating across four sites in Fitzroy, East Melbourne, Kew and Werribee. Our services are guided by the values of Compassion, Justice, Integrity and Excellence.

APPLY NOW

If this opportunity aligns with your skills and experience, please click the Apply button and submit your application, including:

• Cover Letter
• Current Resume

St Vincent’s Health Australia is committed to equal employment opportunity, ethical employment practices, and cultural diversity. We also promote a smoke-free working environment.

St Vincent’s Health Australia is committed to reconciliation and strongly encourages Aboriginal and Torres Strait Islander peoples to apply for all advertised positions. For further information, please visit the SVHA Reconciliation page or contact indigenouscareers@svha.org.au.

REQUIREMENTS

Appointment to this role is subject to the completion of the following checks:

• National Criminal History Check
• Working with Children Check

St Vincent’s Health Australia has a duty of care under work health and safety legislation to minimise the risk of transmission of vaccine-preventable diseases (VPD) in healthcare settings. As such, successful applicants will be required to comply with the SVHA Staff Health Screening Immunisation Policy, which may include mandatory vaccinations (such as influenza).

SVHA generally requires staff to be fully vaccinated against COVID-19. Please contact us if you would like further information.

HAVE A QUESTION AND WANT TO KNOW MORE?

For a confidential discussion about this opportunity, please contact Nicholas at nicholas.wishart@svha.org.au