Customer Service Officer

Customer Service Officer
Permanent part time position (2-3 shifts per week, rotating)
Cabrini Malvern
$28.65 per hour + 12.5% super

Cabrini offers:

• Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits
• Attractive remuneration with guaranteed annual increases + superannuation + 17.5% leave loading
• Located close to public transport with discounted Myki Commuter fares available
• Discounted hospital services
• Training & support - an excellent opportunity to start your career in the healthcare industry

How you will make an impact
Cabrini’s Customer Service department plays a key role in supporting communication activity across the hospital and we’re here when people need us from 6AM to 11PM, 365 days a year. We recognise that customer service delivery is integral to patient satisfaction, clinical efficiency and performance.

Our Customer Service Officers operate as part of a busy switchboard and also provide support in a customer-facing capacity at Cabrini's information stations throughout the hospital. As a Customer Service Officer, you will provide a professional service, both in person and over the phone, whilst upholding our values of compassion, integrity, courage, and respect in all interactions.

Permanent part time hours are available for the successful applicant and flexibility is required to work a variety of shifts throughout the week.

Key responsibilities include:

• Answering inbound telephone calls from patients and the community
• Responding to caller queries or transferring calls as required
• Welcoming patients and visitors to the hospital, responding to their queries and providing directions
• Other general administration and communication tasks to support and assist the Customer Services team

You will have:
The successful candidate will be flexible and adaptable and have a flair for making exceptional first impressions and engaging with a diverse range of people.

You will display:

• The capacity to absorb information quickly, and apply it as required in a timely manner
• Sound problem-solving skills
• A proactive nature, providing the best solution rather than the easy one
• An ability to apply discretion, empathy, and respect when interacting with patients and families
• The ability to maintain composure in a busy and sometimes challenging customer service environment

Please provide a cover letter, including the following:

• Why this role appeals to you; and,
• Your availability for shifts (day of the week and spread of hours for that day)

Enquiries to: Michael Patane, Mailroom Supervisoryon 9508 1222

To view the position description click here

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.

There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care, and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers and provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation, and growth strategy ensure genuine opportunities for our people to learn, grow and realise their potential.

Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested.