Director Patient Administration

Director-Patient Administration
Permanent Full-Time position
Cabrini Malvern location

We’re building for the better
By 2036, more than 150,000 patients will look to us for healthcare every year and we are committed to ensuring every interaction reflects excellence, compassion, and innovation.

Cabrini is a purpose-driven organisation where community, collaboration, and professional fulfilment are at the heart of everything we do. Our world-class facilities and supportive culture empower our people to perform at their best while continuously growing and making a meaningful impact.

The opportunity
We are seeking a visionary and results-driven Director-Patient Administration to lead and transform the patient experience across Cabrini Malvern.

This is a pivotal leadership role responsible for shaping how patients engage with our services—from admission through to discharge. You will lead high-performing teams across all patient-facing administrative functions, ensuring seamless, efficient, and compassionate service delivery.

With a strong focus on innovation and continuous improvement, you will drive operational excellence, optimise patient flow, and elevate service standards to deliver an exceptional end-to-end patient journey.

Key responsibilities

• Provide strategic and operational leadership across all patient services functions
• Lead and inspire multidisciplinary teams delivering frontline administrative services
• Oversee patient admissions, documentation, Medicare and Health Fund processes with a focus on accuracy and efficiency
• Champion a culture of exceptional, patient-centred service
• Identify and implement innovative solutions to enhance the patient journey
• Partner with clinical and operational leaders to optimise patient flow and service delivery
• Use data and insights to drive performance, inform decision-making, and support continuous improvement
• Ensure compliance with relevant policies, standards, and regulatory requirements

About you
You are an experienced healthcare leader with a passion for service excellence and a track record of driving meaningful change. You bring both strategic insight and operational expertise, along with the ability to inspire teams and influence outcomes across a complex environment.

You will have:

• Proven leadership experience in healthcare administration or patient services
• Strong knowledge of hospital operations, including admissions, billing, and funding models
• Exceptional stakeholder engagement and communication skills
• A commitment to delivering outstanding patient-centred care
• Demonstrated ability to lead transformation and improve operational performance

Why Cabrini?

• Make a real impact in a senior leadership role shaping the future of patient care
• Salary packaging benefits of up to $18,850 per annum to maximise your take-home pay
• Access to a wide range of staff benefits, including retail discounts and healthcare savings
• Health and wellbeing support, including discounted access to gyms and fitness facilities through Fitness Passport
• Be part of a values-driven, mission-based organisation with a strong sense of purpose
• Enjoy long-term career growth within a forward-thinking healthcare provider
• Opportunity to lead innovation and transformation in a critical service area

Interested?
For further information, view the position description or contact: Louise Alexander, Executive Director-Malvern/Brighton 03 95088676

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza and COVID-19 (recommended), plus a Working with Children Check (WWCC) may also be requested.