Emergency Department Clerical Team Leader

Emergency Department Clerical Team Leader
Permanent Full Time position
Cabrini Malvern location

We’re building for the better!
By 2036, more than 150,000 patients will look to us for healthcare every year.

At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well-resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.

How you will make an impact
The Emergency Department Clerical Team Leader will play a pivotal role in the efficient management of administrative functions within the Emergency Department (ED). Reporting directly to the Patient Services Operational Performance Manager, this position will work collaboratively to ensure smooth operations and exceptional service delivery. The Team Leader will oversee the day-to-day functions of the ED Clerical Department, working closely with peers to uphold high standards of performance and efficiency.

Key responsibilities will include

• Overseeing and coordinating all Emergency Department registration and admission processes to ensure efficient and high-quality patient administration services.
• Providing leadership, guidance and day-to-day support to the ED Clerical team, ensuring compliance with departmental policies and procedures.
• Developing and managing staff rosters, balancing operational needs, budget requirements and Enterprise Agreement compliance.
• Collaborating closely with clinicians, nurse leaders and ward staff to support admission workflows, medical records management and administrative compliance.
• Managing complex and escalated matters, including patient eligibility, health fund requirements and patient feedback.
• Supporting staff training, coaching and development to build capability, enhance service delivery and foster a positive team culture aligned with Cabrini values.

What we’re looking for

• Demonstrated leadership experience in a customer service or healthcare administration environment.
• Relevant tertiary qualification in medical administration, business or a related field (or working towards completion).
• Strong people management, coaching and workforce planning skills with the ability to lead and develop teams.
• Excellent communication, stakeholder engagement, conflict resolution and problem-solving abilities.
• Sound knowledge of medical terminology, patient management systems (such as WebPAS), Medicare billing and private health funding models.
• Patient-focused, professional and collaborative approach, with the ability to maintain confidentiality, manage competing priorities and uphold Cabrini’s values of compassion, integrity, courage and respect.

Why join us?

• Increase take-home pay with Salary Packaging up to $18,850 tax-free each year
• Attractive salary plus 13% super and 17.5% annual leave loading
• Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
• A commitment to health and wellbeing initiatives including discounted access to a wide range of gyms, pools, and fitness facilities through Fitness Passport
• Convenient location close to public transport with Myki Commuter discount
• Commitment to employee development and career growth
• Excellent workplace culture in a mission based, values driven organisation

Interested? To view the position description click here or for further information about the role please contact: Julie Oliver, Manager Operational Performance on 9508 1456

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza and COVID-19 (recommended), plus a Working with Children Check (WWCC) may also be requested.