Field Services Specialist

Care to join the team?

At GenesisCare, technology isn’t just about systems, it’s about enabling better outcomes for patients. Behind every seamless appointment, treatment, and care experience is reliable, responsive IT support.

We’re looking for a Field Service Specialist who understands that what they do matters. Someone who communicates brilliantly, takes ownership, and thrives working autonomously, because the quality of your work directly supports the quality of care our patients receive.

You’ll play a critical role in ensuring our clinicians and teams can deliver safe, high-quality, and uninterrupted care. When systems run smoothly, patients receive the experience they deserve, and you’ll be a key part of making that happen.

More specifically you will:

• Delivering responsive on-site and remote IT support that enables uninterrupted patient care.
• Troubleshooting and resolving technical issues quickly and effectively.
• Supporting system rollouts and upgrades across clinics and services.
• Building strong relationships with internal teams to ensure a seamless support experience.
• Identifying opportunities to improve systems, processes, and service delivery.

We’d love to hear from those that have:

• Outstanding communication skills – able to build trust and explain technical issues clearly.
• A proactive, self-starter mindset – you take ownership and follow things through.
• Confidence working with high levels of autonomy across multiple sites.
• A genuine commitment to service excellence and patient-focused outcomes.
• Curiosity and drive to learn, grow, and continuously improve.
• A calm, solutions-focused approach in fast-paced environments.
• Exposure to Windows (10/11) and Microsoft 365 (Outlook, Teams, OneDrive).
• Understanding of user accounts, Active Directory, or similar systems.
• Ability to troubleshoot common IT issues across hardware, software, and connectivity.
• Familiarity with end-user devices (laptops, desktops, printers, mobile devices).
• Experience or willingness to learn ticketing systems and IT support processes.

Benefits of Joining our team:

• Access to our confidential Employee Assistance Program for employees and their immediate families.
• Care for Your Wellbeing programs because we understand that we need to support you to support patients.
• Company paid parental leave for both primary and secondary carers.
• Flexible working arrangements and the option to purchase additional annual leave to support work–life balance.
• Salary sacrifice options for superannuation.
• Care to Grow - training, learning and development opportunities.
• Care to Celebrate - recognition and appreciation programs.
• Employee Rewards Referral Program.

If you’re a strong communicator who takes ownership, thrives on learning, and wants your work to directly support better patient outcomes, we’d love to hear from you. Apply now.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.