Manager Support Services

• Permanent, full time with a monthly ADO
• Senior leadership opportunity
• Work for one of Australia’s leading hospital groups

About the Role

You will lead the delivery of high-quality support services across St George's Health Service (approx. 80 beds) and Berengarra Residential Aged Care, providing strategic and operational leadership across food services, environmental services and site support to ensure safe, efficient and person-centred hospitality services that enhance the experience of patients and residents. Working closely with clinical and operational leaders, you will drive service excellence, champion continuous improvement and play a key role in shaping innovative, high-performing support service.

• Lead and manage Food Services, Cleaning, Laundry, Waste Management and Gardens across the St George's campus and Berengarra.
• Oversee daily operational performance, staffing, rostering, budgets and contractor management to deliver high-quality, efficient services. (approx. 60 FTE)
• Drive continuous improvement initiatives, sustainability projects and best practice across all support service functions.
• Ensure compliance with food safety, infection prevention, accreditation and Aged Care Quality Standards while identifying opportunities to enhance quality and efficiency.
• Partner with internal stakeholders, contractors and suppliers to optimise service delivery and operational performance.
• Manage budgets, workforce planning and resources to deliver high-quality, cost-effective services.

Classifications for this position will range from HS4 – HS29 ($83,657 - $92,482 per annum)



Your Contribution

• Qualifications in Hospitality Management, Commercial Cookery or an equivalent qualification, together with a current Food Safety Supervisor Certification.
• Demonstrated leadership experience within healthcare, aged care or hospitality services, with the ability to lead multidisciplinary teams in a complex operational environment.
• Strong knowledge of food safety, compliance, quality standards and service improvement, with experience driving operational performance and standardisation.
• Proven experience in workforce management, including rostering, workflow coordination, people leadership and financial management.
• Excellent communication, stakeholder engagement and negotiation skills, with the ability to manage competing priorities and meet operational deadlines.
• A valid Nationally Coordinated Criminal History Check, or willing to obtain.

What We Offer

• A focus on wellbeing initiatives, with regular events and programs.
• Confidential, solutions-focused employee counselling.
• A healthy work/life balance encouraged.
• Ability to join Fitness Passport – your pass to an extensive choice of fitness facilities.
• Salary Packaging – Increase your take home pay!
• Free car parking.
• Discounts and promotions always available through our Foundation.
• Regular opportunities for professional development to assist you in reaching your career goals.
• Culture of continuous improvement.

About the Support Services Team

St George's Health Service, part of St Vincent's Hospital Melbourne, is a leading provider of aged care, rehabilitation, geriatric evaluation and management, transition care, restorative care and community-based services. The Support Services team delivers essential hospitality and environmental services across the campus and Berengarra Residential Aged Care, supporting safe, high-quality care through exceptional food, cleaning and operational support services.



Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.




Application

• Please attach your resume and cover letter to your application with your availability.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.


We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM


SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).