Medical Receptionist

Care to join the team?

Join a team making a meaningful difference every day.

GenesisCare is seeking an enthusiastic, compassionate, and efficient Patient Services Officer (Medical Receptionist) to join our friendly clinic team in Frenchs Forest on a permanent full‑time basis.

As the first point of contact for our patients, you will play a vital role in supporting individuals throughout their cancer care journey. This is a fast‑paced, varied role where your professionalism, empathy, and ability to adapt to changing priorities will help create a positive experience for every patient who walks through our doors.

If you are committed to delivering exceptional customer service and want to contribute to a purpose‑driven organisation, we would love to hear from you.

More specifically, you will:

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

We're interested in hearing from people who have:

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.

Benefits of joining our team:

• Qantas membership discount, gym membership discount, Bupa discount.
• Fitness Passport - enabling unlimited access and value across extensive choice of fitness facilities.
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
• The opportunity to work for one of the most influential healthcare providers
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.