Medical Receptionist

Care to join the team?

We’re seeking a professional, compassionate, and highly organised Medical Receptionist to support our Lake Macquarie Oncology clinic on a part‑time basis (3 days per week).

This is an excellent opportunity to join a purpose‑driven team delivering high‑quality cancer care, including radiation therapy, in Gateshead, Lake Macquarie, with the opportunity to also support our Maitland practice.

About the Role
You’ll be the welcoming face of our clinic, providing outstanding service to patients and supporting our clinical and allied health teams. In this fast‑paced environment, you’ll play a key role in ensuring smooth daily operations and an exceptional patient experience.

More specifically you’ll:

• Prepare the clinic for daily operations and greet patients with professionalism and empathy.
• Manage appointment bookings, confirmations, diaries, and all related administrative processes.
• Receive and coordinate patient referrals, ensuring timely follow‑up and action.
• Use clinic systems efficiently to manage bookings and patient information.
• Provide clear information about services and support patients through their care journey.
• Prepare quotations and process payments for services.
• Maintain accurate and confidential patient records.
• Represent the organisation positively and contribute to strong community relationships.

We’re looking for someone with:

• Administration experience in a busy, customer‑focused environment (healthcare experience ideal).
• Experience working directly with patients, clinicians, and/or medical professionals.
• Knowledge of Medicare and private health insurance billing processes (or similar).
• Experience using electronic medical record systems.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail and accuracy.
• High-level communication skills and a calm, resilient approach under pressure.
• Strong computer literacy and willingness to learn new systems.
• A genuine commitment to exceptional patient care and customer service.

Benefits of joining our team:

• Career growth opportunities locally and globally.
• My Fitness Passport access.
• Discounts on Qantas Club, Bupa, and selected gym memberships.
• 12 weeks paid parental leave.
• Supportive, family‑friendly work hours.
• Ability to purchase additional annual leave.
• Free and confidential employee support for you and your family—including financial, nutritional, wellbeing and legal guidance.
• Complimentary access to thousands of LinkedIn Learning courses.
• A vibrant clinic culture with charity events, lunches and a strong team spirit.
• The chance to work with one of Australia’s most innovative healthcare providers.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.