Medical Secretary

Care to Join the team?
GenesisCare now has an exciting opportunity for an experienced Medical Secretary to join our team, supporting our Urology services across our clinics located in St Leonards and Frenchs Forest.

This position will work directly alongside our Doctors and Cancer Nurse Coordinators, playing an integral role in direct patient communication, and coordination of consultations, procedures and treatments to ensure optimal outcomes for cancer patients undergoing Radiation Oncology. This role is a crucial link between external referrers, patients and GenesisCare clinical staff.

On offer is a permanent full-time role working 38 hours a week. Flexible work arrangements available, including working from home.

More specifically, you will:

• Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
• Remain highly organised to work efficiently in a fast-paced environment where patient focus remains the top priority.
• Demonstrate high interpersonal skills to build professional relationships with external clinicians and support staff.
• Register new patients and manage all incoming referrals relevant to the team/doctors.
• Liaise with external clinic locations to ensure timely communication and accurate documentation to enable continuity of care for patients transferred across services.
• Manage Consultant diaries effectively to align clinics and schedules.
• Work co-operatively and effectively within our multidisciplinary teams, accurate and clear exchanges of information and assist other team members to achieve team objectives and work outcomes.

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We’re interested in hearing from people who:

• Demonstrate exceptional and in-depth medical administration experience and medical terminology with previous experience working in busy medical clinics.
• Have high level communication skills, providing excellent patient care and communication.
• Show strong organisation and communication skills.
• Are self-driven and have the ability to work successfully, independently and in a fast-paced team environment.
• Demonstrate exceptional phone manner and ability to handle a high volume of patient tasks and enquiries.
• Have high attention to detail and excellent organisational skills to enable resolution of urgent matters and time critical medical appointments.
• Are proficient in clinical administration systems, as well as Microsoft Office software.
• Have a collaborative approach in working with the wider administration team and both internal and external customers, in line with Genesis Values.
• Have experience working with cancer patients (desired).

Benefits of joining our team:

• $5000 sign on bonus (at the competion of probation period)
• Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
• Internal and external training and development opportunities.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Learn and grow with our award-winning development programs.
• Range of benefits available: Qantas membership discount, Anytime Fitness Gym membership discount, 12 weeks paid parental leave, Bupa discount.
• Fitness Passport - enabling unlimited access and value across extensive choice of fitness facilities.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.