Medical Secretary

Care to Join the team?
GenesisCare now has an exciting opportunity for an experienced Medical Secretary to join our team, supporting our Prostate and Urology services across our clinics located in St Leonards and Frenchs Forest.

This is an opportunity to become a valued member of a specialist clinical team, working directly alongside our Cancer Nurse Coordinators and Radiation Oncologists to support patients through every stage of their care journey. Acting as a key link between patients, referrers and clinicians, you'll play an important role in coordinating consultations, procedures and treatment pathways while ensuring a seamless and compassionate patient experience.

This role is ideal for an experienced medical administrator who enjoys building strong relationships, thrives in a fast paced and changing environment, and takes pride in delivering exceptional patient care.

On offer is a permanent full time role working 38 hours per week.

More specifically, you will:

• Ensure a high level of patient service is provided, delivering a positive and supportive experience for every patient.
• Remain highly organised and responsive in a busy environment where patient care is always the priority.
• Build strong professional relationships with external clinicians, referrers and support staff.
• Register new patients and manage all incoming referrals relevant to the team and Doctors.
• Liaise with external clinics to support continuity of care and timely communication.
• Coordinate consultations, procedures and treatment appointments efficiently and accurately.
• Navigate various software programs for scheduling and invoicing and data collection, manage Consultant diaries to optimise clinic schedules and patient access.
• Work collaboratively within multidisciplinary teams, supporting shared goals and positive patient outcomes.
• Maintain accurate documentation and clear communication across all stakeholders.

We’re interested in hearing from people who:

• Demonstrate exceptional and in-depth medical administration experience and medical terminology with previous experience working in busy medical clinics.
• Have high level communication skills, providing excellent patient care and communication.
• Show strong organisation and communication skills.
• Are self-driven and have the ability to work successfully, independently and in a fast-paced team environment.
• Demonstrate exceptional phone manner and ability to handle a high volume of patient tasks and enquiries.
• Have high attention to detail and excellent organisational skills to enable resolution of urgent matters and time critical medical appointments.
• Are proficient in clinical administration systems, as well as Microsoft Office software.
• Have a collaborative approach in working with the wider administration team and both internal and external customers, in line with Genesis Values.
• Have experience working with oncology patients (desired).

Benefits of joining our team:

• Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
• Internal and external training and development opportunities.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Learn and grow with our award-winning development programs.
• Range of benefits available: Qantas membership discount, Anytime Fitness Gym membership discount, 12 weeks paid parental leave, Bupa discount.
• Fitness Passport - enabling unlimited access and value across extensive choice of fitness facilities.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs