Patient Accounts Administrator

Patient Accounts Administrator
Permanent Part Time position 64 Hours per fortnight
Based in Malvern or Mt Waverley with Flexible hybrid work options after training period.

We’re building for the better!
By 2036, more than 150,000 patients will look to us for healthcare every year.

At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.

How you will make an impact behind the scenes
Every team member plays a vital role in delivering outstanding patient care – including our Finance team. We’re on the lookout for a dedicated and detail-focused Patient Accounts Administrator to join our experienced and supportive team.
In this role, you'll help ensure timely allocation of payments received for services provided at Cabrini. You will assist to follow up unpaid claims. Your work helps patients focus on what matters most: their health.

What your day will look like:

• Process daily receipting and allocate payments accurately
• Following up on unpaid accounts with patients, and other stakeholders
• Assisting patients and their families with account-related queries (via phone and email)
• Actioning accounts in credit, processing of refunds
• Investigate and resolve payment discrepancies
• Supporting the wider team by learning additional roles to provide cover when needed
• Maintaining strong connections between the Patient Accounts team and other departments
• Ensuring every interaction reflects the high standard of care Cabrini is known for

About You:
You’re a people-focused professional who thrives in a collaborative environment and takes pride in delivering excellent service. You’re also:

• Experienced in accounts receivable, ideally within a private healthcare, medical, or health insurance setting
• Experience with receipting and payment allocation
• Confident with medical claiming processes and collections
• Familiar with systems such as WebPas and Pracsoft
• Meticulous when it comes to detail
• Comfortable working both independently and as part of a close-knit team

Why join Cabrini:

• Attractive salary + 13% superannuation + 17.5% annual leave loading
• Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2,650 meal & entertainment card benefits​
• Location close to public transport with Myki Commuter Club discount
• Access to a range of retail offers, discounted hospital services and savings on eligible private health fund services
• A commitment to health and wellbeing initiatives including discounted access to a wide range of gyms, pools, and fitness facilities through Fitness Passport

Interested? For further information, view the full position description here or contact: Arlene Jeffery, Recruitment Advisor – 0477 280 238

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza and COVID-19 (recommended), plus a Working with Children Check (WWCC) may also be requested.