Patient Bookings Officer

Care to join the team?
We have a full-time opportunity for a Patient Bookings Officer to join our team based within our Auchenflower, The Wesley Medical Centre. You’ll be responsible for the scheduling and booking of patient appointments. This is a rewarding role and a crucial link between patient’s and clinical staff.

More specifically, you will:

• Booking and confirming patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations;
• Sound knowledge of all Oncology booking and treatment procedures;
• Promotion of an efficient, compassionate service to all patients, while maintaining a good working relationship with all staff members;
• Liaising with both internal and external support staff i.e. Imaging departments CNCs;
• Accurate and timely data entry into medical record system Mosaiq;
• Maintaining appointment diaries and taking initiative to ensure sessions are fully booked;
• Incoming call management, timely response to messages and answering of calls
• Participate in the identification and implementation of service improvement initiatives;

We're interested in hearing from people who have:

• Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations values.
• Flexible approach to work

Benefits of joining our team:

• Internal career development opportunities
• Excellent work/life balance with no night shifts, no late shifts, no weekend work and no public holiday work.
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
• Work in a collaborative and friendly environment delivering outstanding outpatient care.
• Fast-paced, challenging role with one of the most influential healthcare providers.
• Access to employee benefits including fitness passport, wellbeing gateway app, BUPA rewards, Qantas Club Membership discount
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.