Patient Service Officer (Medical Administration)

Care to join the team?
Join GenesisCare Peninsula Private Hospital as a Patient Services Officer (Medical Administration) and make a real difference in people’s lives every day.

In our radiation oncology department, you’ll help support patients throughout their cancer treatment journey and be a part of a caring team that puts patients first every single day.

Work in a welcoming environment alongside experienced staff who will support and guide you!

This is a permanent part-time role (5 days per fortnight), ideal if you’re looking for flexibility while building experience in a patient-focused setting.

More specifically, you will:

• Provide clerical support to help the radiation oncology department run smoothly each day
• Book, update and confirm patient appointments for consultations and treatment
• Process payments and assist with billing and receipting
• Accurately enter and update patient information in clinical and administrative systems
• Scan, file and organise patient and treatment documentation
• Maintain accurate and up-to-date patient records in line with privacy requirements
• Answer phone calls, respond to emails, and assist with patient and billing enquiries
• Support both clinical and administrative teams with day-to-day tasks
• Stay organised and manage multiple tasks in a fast-paced, patient-focused environment

We’re looking for someone who has:

• A caring and patient-focused approach
• A positive attitude and willingness to learn
• Good communication and organisational skills
• The ability to work both independently and as part of a supportive team
• Administration or clerical experience (helpful but not essential)
• A professional and friendly phone manner
• Strong attention to detail and accuracy

Benefits of joining our team:

• Be part of a supportive team where your work truly matters
• Enjoy a welcoming, friendly and inclusive team environment
• Access free, confidential wellbeing support for you and your family
• Take part in the Full Circle Wellbeing Program to support your overall health
• Learn and grow through development and training opportunities
• Access employee benefits including gym discounts, health insurance discounts and more

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs