Patient Services Administrator

Patient Services Administrator
Full Time Position | Cabrini Malvern location

Better Facilities, Brighter Futures. Cabrini is building the next era of care - expanding capability, facilities and career opportunities to support a growing community. Join us to deliver world-class care while growing your career.

Join a Team That Keeps Healthcare Moving Behind the Scenes
At Cabrini Health, our Patient Services team plays a vital role in delivering exceptional service – working behind the scenes to ensure every detail of a patient’s health journey is captured, managed, and protected with precision. If you're passionate about detail, data integrity, and making a meaningful impact in healthcare – this is where your skills can truly shine.

What you’ll be doing:

• Processing patient registration information ensuring timely and accurate entry in WebPAS
• Organising patients' financial files and other forms/labels with medical records in preparation for admission/surgery lists
• Conduct pre-admission calls to patients prior to hospital admission to clarify personal details and advise any out-of-pocket expenses
• Compile information packs for patients
• Prepare information for patients upon discharge and collect any outstanding payments relating to their stay

What you’ll need to succeed:

• Previous experience working with medical records or familiarity with medical terminology is a bonus, but not essential
• Certificate IV in Hospital Administration or Business Administration (desirable but not mandatory)
• A true team player – collaborative, dependable, and equally capable of working independently when required
• Exceptional communication and interpersonal skills, with exceptional customer service skills and patient-focused approach
• Excellent organisational skills, with the ability to prioritise tasks and adapt when needed
• A keen eye for detail and accuracy, ensuring every task is completed to a high standard

Flexibility is required to work across a variety of hospital departments, including Admissions, Day Oncology and Emergency, and to cover shifts between 6:00AM and 8:00PM Monday to Sunday, with occasional shifts until 11:00PM in the Emergency Department. Candidates must be available to work a minimum of five days per week, preferably weekdays.

To view the position description, click here

Enquiries should be directed to: Julie Oliver, Manager Operational Performance – 9508 1456

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza and COVID-19 (recommended), plus a Working with Children Check (WWCC) may also be requested.