Patient Services Officer (Medical Administration)

Care to join the team?

We are looking for an enthusiastic, organised, and patient focused Patient Services Officer (Medical Administration) to join our team on a permanent full-time basis.

This role involves working across Medical Oncology at our North Shore Hospital clinic, supporting both patients and clinical staff in a dynamic, patient centred environment.

As a key frontline team member, you will play a vital role in delivering a welcoming, professional, and compassionate experience for our patients, while ensuring the smooth day to day operation of the clinics.

This is a Monday to Friday role, offering stability and the opportunity to work alongside a passionate and collaborative team dedicated to exceptional patient care.

More specifically, you will:

• Provide efficient, high‑quality administrative support within a busy Medical Oncology clinic, always ensuring a compassionate and patient‑centred experience.
• Act as the first point of contact for oncology patients and their families, delivering empathetic, professional service both face‑to‑face and over the phone.
• Confidently manage competing priorities in an ever‑changing clinical environment, supporting patients across different stages of their treatment journey.
• Book, coordinate, and confirm oncology consultations, treatment appointments, and follow‑up visits in collaboration with clinicians and nursing staff.
• Complete accurate billing and receipting at the time of appointment, with consideration of oncology‑specific funding pathways and Medicare requirements.
• Accurately process referrals, treatment documentation, and clinical correspondence, ensuring timely and precise data entry.
• Support the smooth day‑to‑day operation of the oncology clinic, assisting with workflow coordination and clinic readiness.
• Liaise closely with oncologists, nursing teams, allied health providers, and external stakeholders to ensure seamless care delivery.
• Maintain and manage patient records and confidential oncology documentation in accordance with privacy, compliance, and clinical governance standards.

We’re looking for someone who has:

• Demonstrated experience delivering compassionate, patient‑centred care and high‑quality customer service within a Medical Oncology, Specialist, Healthcare or Customer service setting.
• Strong organisational and communication skills, with the ability to liaise effectively with oncologists, nursing staff, allied health professionals, and external stakeholders.
• Proven ability to work both independently and collaboratively as part of a multidisciplinary oncology team.
• Experience using patient management and billing systems, with knowledge of Medicare, private health, and oncology‑related funding mechanisms highly regarded.
• An exceptional phone manner, with the ability to manage a high volume of sensitive patient enquiries with empathy and professionalism.
• A high level of attention to detail and strong administrative skills, particularly when handling referrals, treatment documentation, and clinical correspondence.
• A flexible, proactive, and calm approach, with the ability to thrive in a fast‑paced and emotionally complex oncology environment.

What's in it for you:

• The opportunity to work with a vibrant and supportive team focused on delivering exceptional patient outcomes.
• Access to internal and external training and professional development opportunities.
• A close-knit team culture with a strong sense of community.
• Free, confidential support for employees and their families through GenesisCare’s external wellbeing services, including financial, nutritional, legal and counselling support.
• Access to the Full Circle Wellbeing Program, supporting your holistic health and wellbeing.
• Opportunities to learn and grow through award winning development programs.
• A range of employee benefits, including Qantas Club membership discounts, gym membership discounts, 12 weeks paid parental leave, and Bupa health insurance discounts.

About GenesisCare:

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.