Patient Services Officer (Medical Administration)

Care to join the team?

We are looking for a compassionate and organised Patient Services Officer (Medical Administration) to join our oncology team at Shenton House in Joondalup.

In this patient facing role, you will provide essential administrative support to both patients and clinical staff, helping to create a smooth and welcoming experience in a dynamic healthcare environment. You will bring a professional, caring and friendly approach, along with the ability to adapt to changing priorities.

This is a part-time opportunity working 2 days per week on Thursdays and Fridays, offering an attractive work life balance with no weekend work.

More specifically, you will:

• Complete day‑to‑day clerical and administrative tasks to support clinic operations
• Schedule, update, and confirm patient appointments
• Process billing and receipting accurately at the time of appointment
• Enter data accurately into clinical and administrative systems
• Prepare, scan, file, and manage documentation in line with privacy requirements
• Maintain accurate patient records and administrative files
• Support efficient clinic workflows through organised administration
• Liaise with internal teams regarding schedules, documentation, and processes
• Manage multiple administrative tasks in a busy environment

We’re looking for someone who has:

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Flexible approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

• The opportunity to work with a vibrant and supportive team focused on delivering exceptional patient outcomes.
• A close-knit team culture with a strong sense of community.
• Free, confidential support for employees and their families through GenesisCare’s external wellbeing services, including financial, nutritional, legal and counselling support.
• Access to the Full Circle Wellbeing Program, supporting your holistic health and wellbeing.
• Opportunities to learn and grow through award winning development programs.
• A range of employee benefits, including Qantas Club membership discounts, gym membership discounts and Bupa health insurance discounts.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.