Patient Services Officer (Medical Administration)

Care to join the team?
Be the friendly face and reassuring voice that helps patients feel supported every step of the way.

At GenesisCare Murdoch, we're looking for a caring, organised and customer-focused Patient Services Officer (Medical Receptionist) to join our close-knit team.

More than a reception role, you'll be at the centre of the patient experience, helping people navigate their treatment journey with confidence, compassion and care. From the moment a patient walks through our doors, you'll play an important role in creating a welcoming environment and ensuring every interaction is professional, supportive and seamless.

Working alongside a collaborative team of healthcare professionals, you'll help coordinate administrative processes, support day-to-day clinic operations, and contribute to the exceptional care our patients receive.

This is a part-time opportunity (4 days per week) on a contract through to August 2027, with the potential for extension.

More specifically, you will:

• Deliver a welcoming and supportive experience for patients at every interaction
• Act as the first point of contact, providing professional and compassionate service in person and over the phone
• Coordinate and manage patient bookings to ensure a smooth and stress-free experience
• Assist patients with billing and receipting
• Provide accurate administrative support including data entry and documentation
• Help create a calm, organised and efficient clinic environment
• Work closely with the clinical team to ensure patients move seamlessly through their care journey
• Maintain patient records with a strong focus on accuracy and confidentiality

We’re interested in hearing from people who:

• Are passionate about delivering exceptional patient care and service
• Communicate with empathy, professionalism and confidence
• Create a sense of calm and trust for patients, offering reassurance and support in a healthcare setting
• Are highly organised with strong attention to detail
• Are comfortable managing multiple priorities in a fast-paced environment
• Enjoy working both independently and as part of a supportive team
• Bring experience with patient billing systems and Medicare processes, which will be highly regarded

Benefits of joining our team:

• Be part of a supportive Murdoch clinic team where staff care about each other and their patients
• Work in a role where you can make a meaningful impact every day
• Receive ongoing guidance and support from experienced leaders
• Access award winning learning and development opportunities
• Comprehensive wellbeing support for you and your family, including financial, legal and counselling services
• Full Circle Wellbeing Program to support your overall health
• Additional benefits including Qantas Club, gym and health insurance discounts

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.