Patient Services Officer (Medical Receptionist)

Care to join the team?
Join us as a Patient Services Officer! In this full-time role, you'll be a key support for our staff, patients, and clinicians—helping things run smoothly with friendly, professional admin support. You'll be based at our North Adelaide clinic, just a short walk from great cafes and with easy access to public transport.

More specifically, you will:
Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback. Consistently maintain a professional service which meets patient needs. Duties include but are not limited to:

• Support patient billing and payment discussions with clarity, empathy, and professionalism.
• Provide high level support to Doctors and other key stakeholders
• Monitor patient flow throughout the clinic, ensuring a smooth and welcoming experience
• Promptly and courteously manage all incoming telephone inquiries
• Demonstrate a strong understanding of clinic services to effectively respond to patient questions
• Schedule doctor consultations, balancing availability with clinical priorities
• Coordinate all requirements to support successful doctor clinic visits
• Manage incoming correspondence, including scanning, sorting, and appropriately actioning documents
• Potentially be required to travel to our other Adelaide sites

Benefits of joining our team:

• Ongoing learning and development, with the chance to shape your growth
• A close-knit and supportive culture that empowers you to reach your full potential
• Access to continuous professional development to keep pace with evolving clinical practices
• The reward of working in a purpose-led organisation, delivering positive outcomes to patients every day
• The opportunity to contribute to cutting-edge cancer care at one of the world’s leading healthcare innovators
• A fast-paced, agile workplace, embracing change and encouraging excellence
• Comprehensive support for you and your loved ones, including confidential external coaching and counselling across wellbeing, nutrition, finance, and legal matters
• Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

We're looking for someone who has:

• Experienced in administrative roles within fast-paced, customer-focused settings, ideally within healthcare.
• Knowledgeable in patient billing processes and Medicare funding pathways.
• Confident in managing urgent matters and coordinating time-sensitive medical appointments with efficiency and care
• Highly organised and articulate, with strong communication skills to engage effectively with both internal teams and external stakeholders
• Able to work autonomously while thriving in collaborative team environments.
• Proficient in clinical administration software and the Microsoft Office suite
• Committed to fostering a positive and collaborative team culture, aligned with organisational values
• Adaptable and open to varied responsibilities in a dynamic environment

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.