Patient Services Officer (Medical Receptionist)

Care to join our team?

GenesisCare is seeking a dedicated Medical Receptionist to join our supportive clinic team at the North Shore Health Hub in St Leonards. You will be the first point of contact for patients, playing a critical role in their experience and supporting our clinical team with efficient administrative operations.

We have both a full time and casual role available - please specify your preference in your application.

What You’ll Do:

• Welcome patients and provide excellent customer service, both in person and over the phone.
• Schedule and confirm appointments and consultations.
• Manage billing, receipting, and accurate data entry.
• Maintain patient records and filing of clinical notes.
• Ensure the smooth daily operation of the clinic.
• Adapt to changing priorities in a fast-paced environment.
• Work collaboratively with the team to improve administrative processes.

What We’re Looking For:

• Proven experience in customer service and patient care.
• Strong organisational and communication skills.
• Ability to work independently and collaboratively in a team.
• Exceptional phone manner and ability to manage high-volume inquiries.
• High attention to detail and accuracy in administrative tasks.

Why Join GenesisCare?

• Permanent full-time role (Monday to Friday) or casual position – specify your preference in your application.
• Career development opportunities and ongoing professional training.
• Employee benefits: Qantas membership and gym discounts, Bupa health cover, and Fitness Passport access.
• Access to confidential external support services for you and your family, including wellbeing, financial, legal, and counselling assistance.
• Work for a leading national healthcare provider with a purpose-driven culture.

About GenesisCare
Join a progressive, passionate team of healthcare professionals dedicated to delivering exceptional patient experiences. With ~2,000 employees across 50 locations nationally, GenesisCare is committed to designing better care and fostering meaningful careers.

Apply now to be part of a team that supports patients every step of the way!