Patient Services Officer (Medical Receptionist)

Care to join the team?

GenesisCare is looking for a compassionate, motivated and organised Patient Services Officer (Medical Receptionist) to join our supportive team at our Malvern clinic.

In this role, you will play a vital part in each patient’s cancer care journey as their first point of contact. This is a fast‑paced, varied position where priorities can shift quickly, so your ability to remain calm, efficient and empathetic is essential.

If you’re committed to delivering high‑quality administrative support and want to make a meaningful impact every day, we encourage you to apply. See below for further details on this opportunity and what we can offer.

On offer is a part‑time position working 3 days per week.

More specifically, you will:

• Work efficiently in a fast‑paced administrative environment where patient experience is always the priority.
• Act as the first point of contact, delivering exceptional customer service both face‑to‑face and over the phone.
• Adapt to a dynamic setting with frequent changes and competing priorities.
• Book and confirm patient appointments and consultations.
• Process billing and receipting at the time of appointment.
• Complete accurate data entry and manage required documentation.
• Support the smooth daily running of the clinic.
• Collaborate closely with the wider team to maintain effective workflows.
• Manage patient records and ensure timely filing of notes.

We're interested in hearing from people who have:

• A demonstrated commitment to excellent patient care and customer service.
• Strong organisational and communication skills, with the ability to work effectively with internal and external stakeholders.
• Proven ability to work independently as well as collaboratively within a team.
• A professional phone manner and the confidence to manage a high volume of enquiries.
• Strong attention to detail and effective time‑management skills.

Benefits of joining our team:

• Discounts including Qantas Club, Bupa and local gym memberships.
• Access to My Fitness Passport.
• Ongoing professional development opportunities in a rapidly evolving global healthcare organisation.
• The opportunity to be part of one of Australia’s most influential healthcare providers.
• Free confidential support for employees and their families, including wellbeing coaching, financial advice, nutritional guidance, legal support and counselling.
• Access to award‑winning learning and development programs.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.