Patient Services Officer (Medical Receptionist)

Care to join the team?

GenesisCare currently have an exciting opportunity for an experienced and driven Patient Services Officer (Medical Receptionist) to join our established, close-knit Theranostics (Oncology) team in Murdoch, WA.

In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.

On offer is a casual position, working various shifts as required. This is a great opportunity for someone seeking flexibility in their work hours.

More specifically, you will:

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

We’re interested in hearing from people who:

• Demonstrate ability to provide excellent patient care and customer service.
• Have strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Show proven experience to work successfully both independently and in a team environment.
• Possess knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Have exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Are flexible with their approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

• Established, close-knit team, and thriving culture.
• Fast-paced, challenging role with one of the most influential healthcare providers.
• Supportive environment where you can develop with excellent management
• Internal career development opportunities
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
• Learn and grow with our award-winning development programs
• Access to employee benefits including fitness passport, wellbeing gateway app, BUPA rewards, Qantas Club Membership discount

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.