Patient Services Officer (Medical Receptionist)

Care to join the team:
At GenesisCare, every patient journey matters and so does every team member who supports it.

We are looking for a compassionate and professional Patient Services Officer (Medical Administration) to join our welcoming team at our Ringwood Radiation Oncology Clinic, located within Ringwood Private Hospital.

As one of the first points of contact for our patients, you will play an important role in creating a calm, supportive, and reassuring experience from the moment they arrive in clinic.

This meaningful, patient facing position is ideal for someone who enjoys connecting with people, works well in a busy environment, and wants to make a genuine difference every day.

If this sounds like you, we would love to hear from you.

This is a permanent full-time opportunity, with flexibility to work 4 days per week for the right candidate!

More specifically, you will:

• Greet and support patients with warmth and professionalism, both in person and over the phone
• Book, confirm, and manage patient appointments and diaries to ensure a seamless experience
• Receive and process patient referrals with care, accuracy, and attention to detail
• Manage administrative tasks and documentation efficiently
• Assist with billing, fee estimates, and payments, including Medicare and private health funds, using a patient‑first approach
• Maintain confidential and up‑to‑date patient records
• Help create a welcoming, respectful, and supportive environment for patients and their families

We're interested in hearing from people who have:

• Experience in administration or reception within a busy, customer‑focused environment
• A genuine enjoyment of working with people and providing thoughtful, patient‑centred service
• The ability to communicate clearly, calmly, and compassionately, including in sensitive situations
• Strong organisational skills and the ability to manage competing priorities
• Confidence using computer systems and a willingness to learn new technologies
• Empathy, resilience, and a genuine desire to support patients and their families

Healthcare experience is highly regarded, but most importantly, we value compassion, professionalism, and a commitment to delivering exceptional patient care.

Benefits of joining our team:

• Be part of a purpose‑driven organisation that truly makes a difference
• Ongoing learning, development, and career growth opportunities
• A supportive, inclusive, and collaborative workplace culture
• Access to My Fitness Passport
• Exclusive discounts with Qantas, Bupa, and gym memberships
• Free, confidential wellbeing support for you and your immediate family

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.