Patient Services Officer (Medical Receptionist)

Care to join the team?
GenesisCare is looking for a Patient Services Officer (Medical Receptionist) to join our supportive team at the North Shore Health Hub in St Leonards.

As the first point of contact for our patients, you'll play an important role in their treatment journey. You'll provide exceptional customer service and administrative support while helping create a welcoming, professional and compassionate experience for every patient who walks through our doors.

Working alongside a dedicated multidisciplinary team, you'll be part of an organisation committed to delivering exceptional care and improving the lives of people affected by cancer.

This is a permanent full-time opportunity, working Monday to Friday, with no late nights or weekend shifts.

If you're an organised, patient-focused professional who enjoys working in a busy environment and making a genuine difference, we'd love to hear from you.

More specifically, you will:

• Welcoming patients and supporting them through appointment bookings and enquiries
• Booking, confirming, and managing patient appointments and diaries to support a smooth and positive patient experience
• Receiving and processing patient referrals with care and attention
• Managing administrative processes and documentation with efficiency and attention to detail
• Supporting billing, fee estimates, and payments, including Medicare and private health funds, with a patient‑focused approach
• Maintaining confidential and up‑to‑date patient records
• You’ll play an important role in creating a warm, respectful, and supportive environment for patients and their families.

We're interested in hearing from people who have:

• Has experience in administration or reception within a busy, customer‑focused environment.
• Enjoys working directly with people and providing thoughtful, patient‑centred service.
• Communicates clearly, calmly, and kindly, including in sensitive situations.
• Are well organised, detail‑oriented, and comfortable managing competing priorities.
• Is confident using computer systems and open to learning new technologies.
• Brings empathy, resilience, and a genuine desire to support patients and their families.
• Healthcare experience is highly regarded; however, above all, we value compassion, professionalism, and a strong commitment to patient care.

Benefits of joining our team:

• Be part of a purpose‑driven organisation that makes a real difference in people’s lives.
• Access to exclusive discounts with Qantas, Bupa, and gym memberships
• My Fitness Passport membership available
• Ongoing learning and professional development opportunities
• A supportive and inclusive workplace within a leading healthcare organisation
• Free, confidential wellbeing support for you and your immediate family

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs