Patient Services Officer

Care to join the team?
We have an exciting opportunity for a full time Patient Services Officer (Medical Receptionist) to grow their career within GenesisCare at our Epping Radiation Oncology Centre on a maximum term contract.

More specifically, you will:

• Work efficiently in a fast-paced administrative role where patient focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

We're interested in hearing from people who have:

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Flexible approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

• Internal career development opportunities globally
• Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
• The opportunity to work for one of the most influential healthcare providers
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
• Learn and grow with our award-winning development programs
• Free access to thousands of LinkedIn training courses

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

Covid 19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.

Applications Close: COB Wednesday 16th October 2024