Patient Services Officer

Care to Join the Team?

GenesisCare is seeking a Patient Services Officer (Medical Receptionist) to join our caring and supportive team at our Albury clinic. This is an opportunity to play a vital role in our patients’ cancer care journey, providing compassionate, professional service as their first point of contact.

This is a fast‑paced, patient‑facing role where no two days are the same. You’ll work across multiple workstations in an environment where priorities can change quickly, so your ability to stay organised, adaptable and empathetic is key.

We welcome applications from candidates across all industries — if you have strong customer service and administrative skills, we’d love to hear from you.

On offer is a permanent part time role working 4 days a week.

More specifically, you will:

• Being the first point of contact for patients, providing exceptional customer service face‑to‑face and over the phone.
• Managing appointment bookings, confirmations and consultations.
• Billing and receipting at the time of appointment.
• Accurately processing patient information, data entry and paperwork.
• Managing patient records and filing.
• Supporting the efficient running of the clinic in a high‑volume environment.
• Adapting to ongoing change and competing priorities.
• Working collaboratively with the wider team to maintain efficient processes.

We're interesed in hearing people who have:

• A strong customer service mindset and commitment to patient careExcellent communication and interpersonal skills.
• Confidence managing a high volume of phone and in‑person enquiries.
• Strong organisational skills and high attention to detail.
• The ability to work both independently and as part of a team.
• A professional, empathetic and friendly approach.

Medical or healthcare experience is valued but not essential — transferable skills are welcomed.

Benefits of joining our team:

• Access to My Fitness Passport
• Discounts with Qantas, Bupa and gym memberships
• Ongoing professional development and training opportunities
• Award‑winning learning and development programs
• A supportive, inclusive workplace culture
• Free, confidential wellbeing support for you and your immediate family, including counselling, legal, financial, nutritional and wellbeing coaching
• The opportunity to work for one of Australia’s most influential healthcare providers

About GenesisCare
GenesisCare is a global leader in cancer care, bringing together a passionate team of healthcare professionals and support staff united by one purpose: to design care experiences that deliver the best possible life outcomes. With approximately 2,000 employees across 50 locations nationally, we are proud to offer meaningful careers that make a real difference in patients’ lives.