Patient Services Officer

Care to join the team?

GenesisCare has an exciting opportunity for an experienced Medical Receptionist (Patient Services Officer) to join our Oncology clinic located in Footscray within the Western Private Hospital.

In this role, you will play an important part in our patients’ cancer journey, often being the first point of contact and helping to create a positive and supportive experience from the very beginning. Working across a variety of workstations in a fast-paced environment, you will need to adapt to changing priorities while responding in an efficient, compassionate, and professional manner.


If you are passionate about delivering high-quality administrative support and are looking for a meaningful role where you can make a genuine difference, we would love to hear from you. Please see below for further details about the opportunity and what we can offer you.

On offer is a part time position working 3 days a week - Monday, Wednesday and Friday on a 12-month max term contract.

More specifically, you will:

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

We're interested in hearing from people who have:

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.

Benefits of joining our team:

• Qantas membership discount, gym membership discount, Bupa discount.
• Fitness Passport - enabling unlimited access and value across extensive choice of fitness facilities.
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
• The opportunity to work for one of the most influential healthcare providers
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.