Senior Medical Receptionist

Care to join the team?
Exciting, unique opportunity to step into a leadership role within a dynamic, patient-focused environment. As the Senior Medical Receptionist, you'll join our dedicated Oncology team at Flinders Private Hospital in South Australia.

Whether you are an experienced leader or ready to take the next step in your career, this hands-on position will see you guiding and supporting our patient services team to deliver exceptional care. As a key member of the team, you will help drive service excellence by fostering a culture of empathy, professionalism, and collaboration. Your leadership will play a vital role in ensuring a seamless and compassionate experience for our patients and their families.

This is a permanent, full-time role, ideal for someone who thrives in a fast-paced clinical setting and is passionate about making a meaningful difference in the lives of people affected by cancer.

Benefits of joining our team:

• Exclusive discounts – Qantas Club Membership, Fitness Passport gym membership, Bupa health cover, 12 weeks paid parental leave.
• Part of a team that values your growth, where your expertise is recognised and your development is supported every step of the way.
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
• Work in a collaborative and friendly environment delivering outstanding outpatient care.
• Fast-paced, challenging role with one of the most influential healthcare providers.
• Central location, close to transport networks, cafes, restaurants and shops
• Comprehensive support for you and your loved ones, including confidential external coaching and counselling across wellbeing, nutrition, finance, and legal matters

More specifically, you will:

• Provide direction, supervision, support and recognition of staff activities and promote collaboration, cooperation and teamwork through effective leadership and management strategies.
• Provide support, initiate and drive change strategies across the practice through the provision of data and leadership which supports both the vision and ethos for GenesisCare and the development of patient focussed change strategies, programs and initiatives.
• Be a champion for high level of patient services by meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
• Gain a clear understanding of the funding mechanisms related to Radiation Oncology billings, Medicare and the Medicare Safety Net. Being able to clearly communicate the funding mechanisms, out of pocket fees and other account related enquiries.
• Develop and maintain strong working relationships with internal and external stakeholders and promote and support initiatives designed to improve clerical staff engagement.
• Display a strong commitment to developing others through implementing effective performance management and development processes and providing staff with ongoing feedback and performance coaching.

We’re interested in hearing from people who:

• Demonstrate experience in managing and leading a team.
• Show demonstrated ability to provide excellent customer service in a healthcare environment.
• Have strong experience in medical administration and reception management.
• Show great management and communication skills, with the ability to liaise with and effectively influence staff & patients.
• Have a demonstrated understanding of and ability to provide excellent leadership in line with the organisation’s values.
• Have a collaborative and flexible approach to delivering exceptional patient centred services.
• Show a willingness and ability to proactively implement continuous improvement and change initiatives.
• Are able to effectively and collaboratively solve problems as they arise.
• Possess High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
• Have the ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.