Senior Patient Services Officer (Administration Manager)

Care to join the team?

GenesisCare has an exciting opportunity for an experienced Administration Manager / Senior Patient Services Officer to join our Oncology clinic located within Lake Macquarie Private Hospital.

This hands-on leadership role is responsible for the day‑to‑day management of the Patient Services team—ensuring they remain motivated, supported and aligned in consistently delivering exceptional, patient‑centred care within our Oncology practice.

This is a permanent, full-time position (38 hours per week, Monday–Friday).


More specifically, you will:

• Provide leadership, supervision, support and recognition to the patient services team, fostering collaboration, teamwork and a positive culture through effective management strategies.
• Support, initiate and lead change across the practice by providing insights, data and leadership that align with GenesisCare’s vision, ethos and commitment to patient‑focused improvement.
• Champion high‑quality patient services by anticipating needs, maintaining strong service standards, and proactively responding to patient feedback.
• Develop a comprehensive understanding of funding mechanisms related to Radiation Oncology, including Medicare, Medicare Safety Net and billing processes, and communicate these clearly to patients.
• Build and maintain strong relationships with internal and external stakeholders, supporting initiatives designed to improve clerical staff engagement and satisfaction.
• Demonstrate a commitment to developing others by implementing effective performance management processes, providing ongoing coaching, and supporting staff growth and development.

We’re interested in hearing from people who:

• Have demonstrated experience leading and managing teams.
• Bring a strong customer service background within a healthcare setting.
• Possess solid experience in medical administration and reception management.
• Have strong communication and interpersonal skills, with the ability to influence, support and engage both staff and patients.
• Can demonstrate leadership aligned with organisational values.
• Are collaborative, adaptable and committed to delivering exceptional patient‑centred services.
• Are proactive in driving continuous improvement and embracing change.
• Can effectively and collaboratively solve problems as they arise.
• Bring high‑level medical accounts knowledge, including Medicare, DVA and private health funds.
• Are proficient in clinical administration systems and Microsoft Office for reporting and data analysis.

Benefits of joining our team:

• Access to our confidential Employee Assistance Program for employees and their immediate families
• Care for Your Wellbeing programs because we understand that we need to support you to support patientsCompany paid parental leave for both primary and secondary carers
• Flexible working arrangements and the option to purchase additional annual leave to support work–life balance
• Salary sacrifice options for superannuation
• Care to Grow - training, learning and development opportunities
• Care to Celebrate - recognition and appreciation programs
• Employee Rewards Referral Program

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.