Ward Clerk - Postnatal Maternity Unit

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Ward Clerk - Postnatal Maternity Unit - Full Time (38 hours per week)

We are seeking an enthusiastic and organised ward clerk to join our supportive team of midwives and multidisciplinary staff in the Postnatal Maternity Unit.

This full-time position is essential to the efficient operation of the postnatal ward and plays a key role in ensuring a welcoming, well-coordinated experience for postnatal families.



About the Role

As the ward clerk, you will be the first point of contact for families, visitors, and staff, providing warm, professional, and efficient clerical and access support.



Key responsibilities include:

· Acting as the first point of contact for anyone arriving on the ward

· Managing clerical administration for patients’ episodes of care

· Providing patient liaison and access support

· Supporting the Nurse Unit Manager and ward staff with clerical and administrative functions

· Support patient flow by assisting with patient admissions, transfers and discharge processes

· Answering telephone enquiries and maintaining accurate records using hospital information systems

About You

This role is for you if you are a confident, positive, and people-focused individual who enjoys patient-facing work and thrives in a busy healthcare environment. You are solution-focused, adaptable, and committed to delivering service excellence.



Knowledge & Experience

· Previous customer service experience, including face-to-face, telephone, and written communication

· Previous health clerical experience (desirable)

· Experience with the IBA Patient Management System, or willingness to learn



Skills & Attributes

· Positive and proactive customer service skills

· Excellent communication skills, with the ability to respond compassionately in a hospital setting

· Proven time management and organisational skills

· Proficient computer skills

· Flexibility, responding to new and complex situations by adjusting behaviour appropriately

· Ability to achieve positive outcomes and promote a collaborative team environment

· Demonstrated commitment to managing clinical and clerical administration within a postnatal ward and upholding standards of service excellence



Why work for SVPHM

You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.

• Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD
  
• Salary packaging available (pay less tax and increase your take home pay!)
  
• Gain access to discounted gym membership through Fitness Passport
  
• Option to join our workplace giving program, Give4Good
  
• A great work life balance with options to purchase additional leave
  
• Receive a staff discount on hospital admissions to any SVHA Private Hospital
  
  
  About St. Vincent’s Private Hospital Melbourne
  
  Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not-for-profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.
  
  
  
  APPLY NOW!
  
  If this is the role for you, please hit the APPLY button now!
  
  Your application must include:
• Cover Letter
• Resume
  
  
  We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.
  
  St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions.
  
  
  For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au.
  
  
  Requirements: Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.
  
  SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).
  
  SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more.
  
  
  Have A Question & Want to Know More:
  
  If you would like to discuss this opportunity, please contact Clara Laming or Kerry Mullen, our Postnatal Unit Managers for a confidential discussion on 0394117451