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Meeting the rising expectations of home care customers using Australian technology

Meeting the rising expectations of home care custo
Photo: The Lookout Way
The Australian home care sector is facing unprecedented changes - the need to urgently adopt technology, higher expectations from a new, modern customer and other significant factors.

The Royal Commission into Aged Care called for urgent and transformative change including the adoption and use of digital health in My Health Records. 

Many of the recommendations contained in the Commission’s final report can only achieved through the adoption of technology and digital care management systems.

In addition, the changing face of the customer and the role of the family and informal carer is a major factor.  With more than 85% of working women over the age of 45 taking on a care role for a loved one, the informal carer is the hero of the Australian care system.

In this new era, we are seeing an unprecedented desire for Australians to take control of their care and live full, independent lives in the homes and communities they want.
Together with these two major drivers, we have seen the need to adopt changes due to Covid-19, a skills shortage throughout the sector, the increasing use of digital health and changes in policy requiring more transparency and reporting.

There is now an opportunity and challenge for Allied Health operators who work in the home – huge opportunity for growth, but a reimagination of business operations and a true commitment to digital transformation to succeed.

Five Good Friends is Australia’s first technology enabled and data driven approved provider of home care packages. In 2019 we made the decision to re-architect our proprietary digital care management software to a white label SaaS solution called Lookout.

Launched to the market in May 2012, it comes at a time when transformative change is being demanded.

Lookout has been developed by Five Good Friends software engineers in Australia. Lookout has been developed over four years delivering 750,000 hours of care. Today it monitors over 15,000 monthly care visits to homes around Australia.

Lookout enables an end-to-end industry leading customer experience including customer acquisition and nurturing, digital care planning, remote care monitoring (including devices), team collaboration, quality reporting and customer and care worker App (iOS and Android).

The Australian home care sector must understand that no longer is technology and home care provision separate businesses. They must be one in the same with every home care provider a technology enabled provider.

Software is the enabler of great care and must meet six key considerations.

  • Be designed form a client viewpoint
  • Improve efficiency, quality, and collaboration
  • Augment and leverage the skills of the care worker
  • Deliver transparency and meet reporting requirements
  • Be agile to adapt to an ongoing changing environment
  • Support the update of smart home and wearable devices.
     
Lookout Way provides what both the Federal Government, the Royal Commission and the customer want – a modern service where the care of Australians is at the centre.

Lookout designed to meet business at whatever stage they are in their home care strategy - with easy to understand pricing based on size and scale of operation - organisations of all sizes are welcome to join the webinar and discover how Lookout can simplify their digital transformation.

To find out more or register for a pilot trial of Lookout, visit thelookoutway.com

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